Support for End-Users Frequently Asked Questions about the deviceTRUST Client Extension
The deviceTRUST Client has been renamed and is now called deviceTRUST Client Extension.
The deviceTRUST Client Extension checks whether all necessary security, compliance or regulatory requirements are met when you access your company’s digital workspace. For detailed information concerning the parameters, please contact the company that provides your digital workspace directly.
To uninstall the deviceTRUST Client Extension, launch the installer and select “Uninstall”. As an alternative, you can also uninstall the deviceTRUST Client Extension via the operating system.
In case of technical problems, please contact the company that provides your digital workspace directly.
The currently listed operating systems are supported at this time. Please contact the company that provides your digital workspace if you are not using an operating system supported by deviceTRUST.
Every company defines individually what happens when access without the deviceTRUST Client Extension takes place. Please contact the company that provides your digital workspace to find out what happens in this case.
Only technical data describing the status of the device is transmitted. This includes, for example, the version and update status of the operating system, the status of security components such as firewall and antivirus, etc. No personal data is collected and transmitted.
Technical data describing the status of the device used can be saved in a log. Please contact your company to find out what is stored when accessing the digital workspace.
No. All communication takes place directly with your company’s digital workspace. No cloud services are used.
No. Technical data will be collected and transmitted only when there is a connection to your company’s digital workspace.
Execute the installer of the latest version to update the deviceTRUST Client Extension. This will automatically update the older version of your deviceTRUST Client Extension.
The deviceTRUST Client Extension does not require a license. You can download and install it free of charge.